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E-Mail: [ protected]. Die cleane Gestaltung fokussiert aufs Wesentliche und lenkt nicht ab. Didaktisch sinnvoll und es bleibt kein inhaltlicher Wunsch offen. Etwas schwierig ist es, wenn man ein iPad ohne mobilen Internetzugang hat. Vllt kann man das iwie beheben?

Name: Frieda
Alter: 35

Views: 72439

This score is calculated based on your update frequency and percentage of articles that are likely to be outdated. These are the articles that you have received a high of upvotes so your other help center articles can use these as references for improvement.

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These are also likely the areas that your customers often need help on so you can consider adding links to these articles inside your platform to help your customers find them easily. These are the articles that you have received a high percentage of downvotes.

Check them to see if the content are outdated or need improvements. On Zendesk, you will have to manually flag a translation as outdated.

It's a tedious process and it's easy to miss some of them. Here we list out the articles where the source languages has been updated, but the translated version has not been updated afterwards. Check them to see if they need to be updated to ensure customers in all languages get the correct information when they need help.

Your product or services may have new updates every now and then, so your help center should be updated accordingly as well. Otherwise, your customers may not be able to find the solutions and resolve issues on their own if the instructions or screenshots do not reflect the most updated user-interface.

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To do so, you can set up a schedule to review your knowledge base articles. For example, every 3 or 6 months, you will scan through all help center articles to check if there is anything that needs to be updated.

To help you save time and build up a more efficient review process, there are tools on the market that can send you review reminders automatically based on the last updated time of a particular article.

For example, check out the Zendesk Integration of Kipwise. By dividing your sections this way, it does not only make it much easier for your customers to scan through the articles to look for the specific point that they need help on, it also makes it much easier for your customer support agents to direct customers to refer to a particular point when resolving customer tickets or inquiries. So reviewing the search terms report periodically can help you identify areas that you can improve for your Zendesk help center.

Kipwise is an internal knowledge base that integrates seamlessly with Zendesk to help your agents work more efficiently. Get auto knowledge suggestions as your agents answer tickets on Zendesk. Along with content review flow and analytics to help improve your customer knowledge base. Overall Healthiness. Set up a periodic review process Your product or services may have new updates every now and then, so your help center should be updated accordingly as well. Want to get a monthly update?

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Subscribe to monthly Zendesk report of Babbel Help Centre. Want to improve knowledge flow for your customer support team? Learn more. Request Zendesk report for another site. Not using Zendesk?

the waitlist to get the reports for other help center platforms.